Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to processing and shipping your order as quickly as possible.

Order Processing

In-stock orders are processed and shipped within 3 business days after your order is placed.
Orders are processed Monday through Friday, excluding weekends and holidays.
During major product launches, sales, or holiday seasons, processing times may be slightly longer.

Shipping Methods

Ground Shipping

Estimated delivery times after your order has shipped:

West Coast: 2–3 business days
East Coast: 4–5 business days

Delivery times are estimates provided by the carrier and are not guaranteed.

2-Day Air Shipping

Orders placed with 2-Day Air Shipping receive priority processing.

Orders placed before 12:00 PM PST are typically processed for shipment the same business day.
Orders placed after 12:00 PM PST will begin processing the following business day.

Please note that the 2-day transit time begins after the package has shipped, not when the order is placed.

Pre-Orders

Items purchased as Pre-Orders will ship on the estimated ship date listed on the product page or promotional announcement.

If your order contains both in-stock and pre-order items, your order may ship together once the pre-order item becomes available unless otherwise stated.

Please refer to the product's pre-order information for the most accurate shipping timeline.

Tracking Information

Once your order has been processed and prepared for shipment, a tracking number will be generated and automatically emailed to the email address provided during checkout.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

Shipping Delays

While we strive to deliver every order on time, shipping delays may occasionally occur due to weather, carrier issues, holidays, or other circumstances beyond our control.

If your package experiences a delay while in transit, we recommend contacting the shipping carrier directly using your tracking number for the fastest updates regarding your shipment.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your shipping information carefully before submitting your order.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned due to an incorrect address, additional shipping charges may apply to resend the order.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

We are not responsible for lost or stolen packages after confirmed delivery. If you believe your package has been lost or stolen, please contact the shipping carrier directly to file a claim.

Shipping Restrictions

At this time, shipping availability and delivery times may vary depending on your location. Additional shipping charges may apply for certain destinations.